5 year quality guarantee on all fully hardy plants

5 year quality guarantee on all fully hardy plants

Over 5,000 plants and garden essentials

Over 5,000 plants and garden essentials

Fast & secure delivery service for only £4.95

Fast & secure delivery service for only £4.95

Delivery

What are the delivery charges?

Delivery

Cost

Details

Standard


Monday - Friday
£4.95 Available on all items as a flat fee to UK mainland addresses. Deliveries to Northern Ireland, all UK islands (excluding Jersey and Guernsey) and Scottish Highlands will incur a surcharge of £5. Excludes weekends and public holidays.

Next / Named day


Monday - Saturday
£6.95 Available on items marked as 'in stock' only. Excludes Sundays, public holidays and all surcharge areas. Some large heavy items are excluded from Saturday delivery. For next day delivery order by 1pm the previous working day.

Bulbs only


Monday - Friday
£2.95 Available on orders containing bulbs only (including bulb collections). Delivery prices will be automatically updated at checkout. Surcharge not applied. Excludes weekends and public holidays.

Seeds only


Monday - Friday
£1.00 Available on orders containing seed packets only. Delivery prices will be automatically updated at checkout. Surcharge not applied. Excludes weekends and public holidays.

Your order's shipment date is determined by the item with the longest availability lead time i.e. if an item has a 4 week lead time, your order will be held until all items are available to be shipped together, which may be at any point within the 4 weeks. If all items in your order are in stock then it will be shipped within 3-5 working days (excludes bank holidays).

What happens when I place an order?

Once an order has been placed on the website, you will receive an email explaining:

  • What you have ordered
  • How much you have paid
  • Where have you have asked for it to be delivered, together with any delivery instructions
  • Any gift message that you may have asked for

What areas do you deliver to?

We now deliver to all UK mainland addresses. Please note that deliveries to Northern Ireland, all UK islands (excluding Jersey and Guernsey) and Scottish Highlands will incur a surcharge of £5 (unless bulb or seed only orders).

Exceptions & restrictions

All delivery options are subject to availability and working days exclude public holidays. We're sorry, but we don't deliver to Jersey, Guernsey or BFPO addresses.

Can I return the goods?

You can return anything you're not happy with within 28 days of receiving it provided you have contacted us within 7 days of receipt to advise of its return. Returns should not be used and must be in a resalable condition. The only exceptions to this are Christmas Trees. We will not pay the costs of returning an item to us. Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.

To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation. If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

Are the plants guaranteed?

Yes. All fully hardy plants (all hardy shrubs, trees and perennials) are guaranteed for a period of 5 years from purchase, and other plants for their first flowering season, provided all instructions are followed. If the plant fails in the first 2 years, please send us a picture of the plant along with your order reference number to customerservices@rhsplants.co.uk. Once we have determined the cause of the problem we will endeavor to replace it or refund you. This guarantee does not include any plants damaged due to lack of watering or lack of proper horticultural care. In particular, plants will not be replaced if the plant care guidelines, sent out with the order, have not been followed.