Every purchase supports the work of the RHS Every purchase supports the work of the RHS

Five year plant guarantee

All fully hardy plants (all hardy shrubs, trees and perennials) are guaranteed for a period of 5 years from purchase, and other plants for their first flowering season, provided all instructions are followed. If the plant fails in the first 5 years:

  1. Send us a picture of the plant along with your order reference number to customerservices@rhsplants.co.uk.
  2. Once we have determined the cause of the problem we will endeavour to replace it or refund you.

Terms & conditions

This guarantee does not include bulbs, vegetables and seeds as well as plants that are known to be short lived. This guarantee also does not include plants damaged due to lack of watering and proper horticultural care, plants will not be replaced if the plant care guidelines, sent out with the order, have not been followed. Also, because these are completely beyond our control, we cannot be responsible for any airborne pests and diseases such as box blight, fungal leaf spot or aphids.